Industry guides

Product management for smart locks

Learn how to effectively manage your smart lock products with our comprehensive guide.

As technology continues to advance, more and more products are becoming "smart" — and locks are no exception. Smart locks provide a convenient and secure way to control access to a home or business, all from a smartphone or other device. But with so many options on the market, how can product managers ensure their smart lock stands out? In this article, we'll explore the world of smart locks and discuss how to effectively manage their development and launch.

Understanding the smart lock market

Before diving into product development details, it's important to have a solid understanding of the smart lock market. Who are the key players in the industry? What types of customers are using smart locks, and what are they looking for?

Key players in the smart lock industry

Leading companies in the smart lock market include names like August, Schlage, and Kwikset. These companies offer a variety of smart locks with different features and price points. August Smart Lock Pro is a popular choice among homeowners as it offers easy installation and integration with other smart home devices. Schlage Sense Smart Deadbolt is another popular option that offers keyless entry and voice control compatibility with Amazon Alexa and Google Assistant. Kwikset Kevo Touch-to-Open Smart Lock is also a favorite among homeowners due to its touch-to-open technology and compatibility with smartphones.

Market trends and growth potential

The smart lock market is projected to continue its growth in the coming years, thanks to factors like increased adoption of smart home technology and the rising priority of home security. With more and more homeowners opting for smart home devices, the demand for smart locks is expected to increase. In addition, the growing concern for home security is also driving the growth of the smart lock market. According to a report by MarketsandMarkets, the global smart lock market is expected to reach $2.67 billion by 2024.

However, it's important to keep an eye on market trends to stay ahead of the competition. One trend that is gaining popularity is the integration of smart locks with home security systems. This integration allows homeowners to monitor and control their locks remotely, adding an extra layer of security to their homes.

Target customer segments

Smart locks can appeal to a variety of customers, including busy professionals, tech-savvy homeowners, and those looking to add extra security to their home or business. Busy professionals can benefit from the convenience of keyless entry, allowing them to enter their homes without fumbling for their keys. Tech-savvy homeowners can appreciate the integration with other smart home devices, allowing them to control their locks with their voice or smartphone. Those looking to add extra security to their homes or businesses can benefit from the added features like remote monitoring and control.

It's important for product managers to understand these customer segments to tailor their product to best meet their needs. For example, a smart lock targeted towards busy professionals may prioritize convenience and ease of use, while a smart lock targeted towards those looking for added security may prioritize advanced security features like remote monitoring and control.

Defining product requirements for smart locks

With a solid understanding of the market in place, it's time to define the key product requirements for a successful smart lock. These requirements can be broken down into several categories:

Security features and protocols

Security is a top priority for smart lock customers, so ensuring strong encryption and authentication protocols is crucial. However, it's important to note that security isn't just about the technology. The physical design of the lock is also important, as it should be resistant to picking, drilling, and other forms of tampering.

One feature that could enhance the security of a smart lock is the ability to create temporary access codes for guests or service providers. This would allow homeowners to grant access to their homes without having to share a permanent code or key.

Connectivity and compatibility

Smart locks should be easy to connect to a home network and compatible with popular smart home platforms like Apple HomeKit and Amazon Alexa. However, it's important to consider the security implications of these integrations. Product managers should ensure that the lock's connection to the internet is secure and that any data transmitted between the lock and other devices is encrypted.

In addition to compatibility with smart home platforms, product managers should also consider integrating the lock with other devices in the home. For example, the lock could be connected to a smart thermostat to automatically adjust the temperature when the homeowner enters or leaves the house.

Design and aesthetics

Unlike traditional locks, a smart lock will be visible in the home or business, so its design and aesthetic are important. Smart locks should be sleek and stylish, while also fitting in with a range of architectural styles and color schemes.

One trend in smart lock design is the use of materials like brass, bronze, and stainless steel to create a more premium look and feel. Additionally, some smart locks feature customizable LED lights that can be used to indicate whether the lock is locked or unlocked.

Ease of installation and use

Smart locks should be easy to install and use, with clear instructions and intuitive interfaces. However, some homeowners may not feel comfortable installing the lock themselves, so product managers should consider offering professional installation services as well.

In addition to traditional keypads and mobile apps, some smart locks are incorporating voice commands and biometric identification for added convenience. For example, a homeowner could say "lock the front door" or use their fingerprint to unlock the door instead of entering a code.

Overall, a successful smart lock will balance security, connectivity, design, and ease of use to create a product that meets the needs of modern homeowners.

Product development process

Developing a new product can be a daunting task, but with the right approach, it can be a rewarding experience that leads to a successful launch. The product development process can be broken down into several key stages:

Ideation and concept development

The ideation stage is where the magic happens. It's the time to brainstorm ideas and solutions to the product requirements. This stage may involve creating several prototypes or mockups to test the feasibility of different ideas. During this stage, it's important to have a diverse team with varied skill sets to ensure that all angles are covered. This stage is all about creativity and innovation, so don't be afraid to think outside of the box!

Prototyping and testing

Once the initial ideas are in place, it's time to create a working prototype of the smart lock. This prototype can be tested rigorously to identify any pain points or issues with the product. It's important to involve potential customers in this stage to get their feedback. This feedback can be invaluable in refining the product and making sure it meets the needs of the target market.

Testing can involve a variety of methods, such as focus groups, surveys, or beta testing. It's important to be open to feedback and willing to make changes based on that feedback. Remember, the goal is to create a product that people will love and want to use.

Manufacturing and quality control

With the prototype tested and refined, the smart lock can move into the manufacturing stage. This is where the product is brought to life and made available to the public. It's important to work with high-quality suppliers and ensure that quality control measures are in place. Quality control is essential to ensure that the product meets the required standards and is safe to use.

Manufacturing can involve a variety of processes, such as injection molding, assembly, and packaging. It's important to have a clear plan in place to ensure that the manufacturing process runs smoothly and efficiently. This can involve working closely with suppliers and manufacturers to ensure that everything is on track.

Product launch and market introduction

After months of development, it's time to launch the smart lock into the market. This is where all of the hard work pays off. It's important to have a clear marketing strategy in place to ensure that the product is successful. This may involve targeted marketing campaigns, partnerships with retailers or smart home platforms, and demonstrations at industry events like CES or HomeTech.

It's also important to have a plan in place for customer support and feedback. This can involve setting up a customer service hotline or chatbot, creating a user forum, or offering tutorials and guides to help customers get the most out of the product.

Launching a new product can be a challenging process, but with the right approach, it can be a rewarding experience that leads to a successful product. By following these key stages, you can ensure that your product is developed with care and attention to detail, and that it meets the needs of your target market.

Pricing and revenue models

One of the most important aspects of any product is its pricing strategy. A smart lock is no exception. Product managers should carefully consider the cost analysis when determining the price point for their smart lock. This includes not only the cost of materials and manufacturing, but also the cost of research and development, marketing, and distribution.

Once the cost analysis is complete, product managers must also take into account the competition's pricing. If the smart lock is priced too high compared to other similar products on the market, it may be difficult to attract customers. On the other hand, if the smart lock is priced too low, it may be perceived as low quality and not worth purchasing.

Another important factor to consider when determining the price point for a smart lock is the target customer segments. Different customer segments may be willing to pay different prices for the product. For example, a smart lock designed for high-end luxury homes may be priced higher than one designed for apartments.

Finally, product managers must consider the overall value proposition of the product. If the smart lock offers unique and valuable features that are not available in other products on the market, customers may be willing to pay a higher price for it.

Subscription-based services

In addition to the initial sale of the smart lock, manufacturers often offer subscription-based services to customers. These services can be a valuable source of recurring revenue for the company. For example, cloud storage for video footage or remote access to the lock through a mobile app may be offered as subscription services.

Customized settings are another example of a subscription-based service that can be offered to customers. With customized settings, customers can tailor the smart lock to their specific needs and preferences. This can include setting up different access codes for different family members or setting up schedules for when the lock should be automatically locked or unlocked.

Partnerships and collaborations

By partnering with other companies in the smart home industry, product managers can create a more seamless and integrated experience for the end user. For example, partnering with a popular smart home platform like Google Nest could help boost sales and market reach.

Collaborations can also help to expand the functionality of the smart lock. For example, a partnership with a home security company could allow the smart lock to integrate with a home security system, providing an additional layer of protection for the home.

Another potential partnership could be with a home automation company. By working together, the smart lock could be integrated with other smart home devices, such as smart lights or thermostats. This would allow customers to control multiple aspects of their home from one central location.


The world of smart locks is an exciting and evolving one, with new products and technologies emerging all the time. As a product manager for a smart lock, it's important to stay up-to-date on market trends, prioritize key product requirements like security and design, and effectively manage the product development process. By doing so, product managers can create a successful and profitable product that meets the needs of a growing customer base.

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