Understand customer feedback, at scale

Use AI to analyze and extract customer feedback from calls, CRM data, and support tickets, then translate it into actionable product & marketing ideas.

Top Roadmap Tool 2023

5.0 Stars

2023 Tool of choice

Happiest Users Award

2023 Top PM Tools

“Ignition pays for itself in anxiety meds alone!”

Sandi, Dir. PMM @ Lumos

You're sitting on a mountain of valuable feedback, but can't get answers easily.

Watching individual calls doesn't tell the whole story.

There's simply too much data to segment and analyze deeply.

Existing insights tools don't let you analyze in aggregate.

One AI-powered hub to parse customer feedback across sources

Connect to Gong, Intercom, and Zendesk

Native integrations with conversational intelligence tools and support ticketing systems help you aggregate all your qualitative feedback across customer touchpoints.

Automatically extract key learnings

Summarize large volumes of customer feedback into consistent themes and product insights that power your roadmap and marketing campaigns.

See product ideas based on revenue opportunity

Ignition connects your key customer learnings to CRM data, so you can see which learnings are actually going to drive revenue. You’ll get a full product-idea board that includes all your potentially impacted deals.

AI PRODUCT SUCCESS ASSISTANT

One platform to manage the entire product lifecycle, from build to launch.

Competitive intel

Competitive intelligence to accelerate sales pipeline and inform product development.

Customer research

Analyze and extract customer feedback then translate it into product & marketing ideas.

Product management

Manage your research, ideas, roadmaps, and reporting for products and portfolios.

Launch

Unify your launch process, enable stakeholders, and create go-to-market plans.

"Ignition is building a gold standard in go-to-market"

Rich

CEO @ PMA

"Our whole sales team loves the insights they're getting from Ignition"

Peter

Product Marketing @ Mercatus

"Ignition tracks all the important things I need to know about competitors."

Darren

CEO @ Screenspace

"Ignition pays for itself in anxiety meds alone!"

Sandi

Dir. Product Marketing @ Lumos

“Ignition’s made it dead-simple to align PM<>PMM and allowed us to create a scalable end-to-end GTM process for products, features, and campaigns.”

Tamara

VP Product Marketing @ Kajabi

"Ignition has been like a divine intervention!"

Vinesha

Dir. Product @ StoneEagle

"Ignition has quickly become the centerpiece for driving alignment between product and product marketing.”

Christine

Dir. Product Marketing @ MRI Software