KPIs for Product Managers

KPIs for Product Managers: product availability by platform

As a product manager, tracking the availability of your product across different platforms is crucial to ensure success.

Are you a product manager looking to improve your product availability on various platforms? Then you need to understand how to track and analyze your Key Performance Indicators (KPIs). In this article, we’ll explore the importance of KPIs for product managers, define key performance indicators, discuss the role of product managers in tracking KPIs, and dive deep into one specific KPI - product availability by platform.

Understanding the Importance of KPIs for Product Managers

As a product manager, you’re responsible for ensuring that your product is successful in a competitive market. To do this, you need accurate data to make informed decisions. KPIs are metrics that help you track your product’s performance and progress towards your goals. By using KPIs, you can easily identify areas that require improvement and make data-driven decisions to optimize your product.

Tracking KPIs also enables you and your team to be aligned on your goals and measure your progress towards them. This helps to keep everyone focused on what matters most and fosters a sense of accountability and ownership. When KPIs are properly defined and tracked, it's easier to identify what's working and what's not, and make necessary adjustments to improve the product's performance.

For instance, if your user acquisition KPIs are not meeting your targets, you can investigate why this is happening and take steps to improve it. This could involve improving your marketing strategy, enhancing your product's features, or optimizing your user experience.

Defining Key Performance Indicators (KPIs)

Before diving into product availability by platform, let’s define what KPIs are. KPIs are measurable values that indicate how well a company or product is performing. KPIs can differ depending on the product, but common KPIs for product managers include user acquisition, revenue, engagement, retention, and customer satisfaction.

User acquisition is a KPI that measures the number of new users who sign up for your product or service. Revenue KPIs track the amount of money your product generates, while engagement KPIs measure how much users interact with your product. Retention KPIs measure how many users continue to use your product over time, while customer satisfaction KPIs track how happy your customers are with your product.

It's important to note that KPIs should be specific, measurable, and relevant to your product's goals. They should also be time-bound, meaning they should have a specific timeframe for achieving them, such as a quarter or a year.

The Role of Product Managers in Tracking KPIs

Product managers play a critical role in tracking KPIs. As the owner of the product, the product manager is responsible for setting goals and defining the KPIs to measure progress towards these goals. It’s also the product manager’s job to communicate KPIs to the team and ensure everyone understands their roles and responsibilities in achieving these goals.

Product managers should also regularly review and analyze KPIs to identify trends and areas for improvement. This involves looking at historical data to see how KPIs have changed over time and identifying any patterns or anomalies. By doing so, product managers can make data-driven decisions to optimize their product and improve its performance.

Overall, KPIs are an essential tool for product managers to track their product's performance and progress towards their goals. By defining relevant and specific KPIs, product managers can make informed decisions, keep their team aligned, and optimize their product for success in a competitive market.

Product Availability: A Crucial KPI for Product Managers

Why Product Availability Matters

Product availability is a key performance indicator (KPI) that product managers should pay close attention to. It refers to the ability of customers to purchase and use your product on various platforms. This KPI matters because it affects your revenue, market share, and customer satisfaction.

When customers are unable to find or use your product on their preferred platforms, you risk losing out on potential revenue. This can also give your competitors an opportunity to step in and capture market share. Moreover, customers expect products to work seamlessly across multiple platforms. If your product is only available on one platform, it can lead to frustrated customers who feel locked in and may ultimately switch to a competitor who offers a better experience across all platforms.

For instance, let's say you're a product manager for a popular video streaming service. If your service is only available on desktop and not on mobile devices, you're missing out on a huge potential market. A lot of people watch videos on their phones while on the go, and if your service isn't available on mobile, they'll likely switch to a competitor who offers a better experience.

Measuring Product Availability

Measuring product availability requires understanding which platforms your customers use and how easy it is for them to access and use your product on each of these platforms. There are several ways to measure product availability, including:

  • Conducting surveys with your customers to understand which platforms they prefer to use with your product.
  • Analyzing sales data and customer support inquiries to identify trends in platform usage and challenges that customers face with your product on certain platforms.
  • Monitoring social media and online forums to see what customers are saying about your product on different platforms.

By gathering this information, you can make informed decisions about which platforms to prioritize and where to allocate resources to improve product availability. For example, if you find that a lot of your customers are using your product on mobile devices, you may want to invest in developing a mobile app or optimizing your website for mobile.

Ultimately, product availability is a crucial KPI that product managers should pay close attention to. By ensuring that your product is available and works seamlessly across multiple platforms, you can increase revenue, market share, and customer satisfaction.

Analyzing Product Availability by Platform

Identifying Key Platforms for Your Product

To analyze product availability by platform, you need to first identify which platforms your customers use most frequently. This could be based on market research or data analysis of your existing customer base.

Market research involves gathering information about your target audience and their preferences, needs, and behaviors. This can be done through surveys, focus groups, interviews, and online research. By understanding your customers' platform preferences, you can make informed decisions about which platforms to prioritize.

Data analysis involves examining your existing customer base and their usage patterns. This can be done through tools like Google Analytics, which can provide insights into which platforms are driving the most traffic and conversions. By analyzing this data, you can identify which platforms are most important to your business.

Platform-Specific Availability Metrics

Once you’ve identified the platforms to prioritize, you need to track platform-specific metrics to understand the challenges and opportunities for improvement. These metrics could include the number of downloads, user engagement, sales by platform, and customer support inquiries related to a specific platform.

The number of downloads is an important metric to track, as it indicates how many people are interested in your product on a specific platform. User engagement metrics, such as time spent on your app or website, can provide insights into how engaged your audience is with your product.

Sales by platform can help you understand which platforms are generating the most revenue for your business. This information can be used to allocate resources and prioritize platform-specific marketing efforts.

Customer support inquiries related to a specific platform can provide insights into the challenges your customers are facing on that platform. By addressing these challenges, you can improve the user experience and increase customer satisfaction.

Overall, analyzing product availability by platform requires a combination of market research, data analysis, and platform-specific metrics. By understanding your customers' platform preferences and tracking platform-specific metrics, you can make informed decisions about which platforms to prioritize and how to improve the user experience on each platform.

Strategies for Improving Product Availability Across Platforms

Prioritizing Platform Development

When it comes to improving product availability across platforms, prioritizing platform development is key. Once you have identified the platforms that are most important to your target audience, you need to focus on product development to improve availability on these platforms. This involves building features that are specific to certain platforms, optimizing the user experience, and ensuring compatibility across platforms.

For example, if you are developing a mobile app, you may need to optimize the app for different screen sizes and resolutions, as well as different operating systems. You may also need to take into account the different ways that users interact with their mobile devices, such as touchscreens and voice commands.

By prioritizing platform development, you can ensure that your product is tailored to the needs of your target audience, which can improve engagement and drive adoption.

Cross-Platform Compatibility and Integration

In addition to prioritizing platform development, you also need to ensure that your product is compatible with different hardware and software configurations. This means testing your product on a variety of devices and operating systems to ensure that it works as intended.

You should also consider integrating your product with popular services and applications that your customers use on these platforms. For example, if you are developing a social media app, you may want to integrate with popular social media platforms like Facebook, Twitter, and Instagram. This can help you reach a wider audience and improve engagement.

By ensuring cross-platform compatibility and integration, you can improve the user experience and make it easier for customers to access your product across different platforms.

Collaborating with Platform Providers

Another way to improve product availability across platforms is to collaborate with platform providers. By working closely with platform providers, you can identify opportunities to improve your product’s integration with their platform and ensure that your product meets their guidelines and standards.

For example, if you are developing a mobile app, you may want to work with Apple or Google to ensure that your app meets their design guidelines and technical requirements. This can help you avoid any issues or delays when submitting your app to the app store.

By collaborating with platform providers, you can also stay up-to-date with the latest trends and technologies in the industry, which can help you stay ahead of the competition.


Improving product availability across platforms requires a strategic approach that involves prioritizing platform development, ensuring cross-platform compatibility and integration, and collaborating with platform providers. By following these strategies, you can improve the user experience, reach a wider audience, and drive adoption of your product across different platforms.

Monitoring and Adjusting KPIs for Continuous Improvement

Regularly Reviewing Product Availability Metrics

To ensure continuous improvement, product managers should regularly review product availability metrics and adjust their strategies accordingly. This could involve shifting resources to prioritize certain platforms, launching targeted marketing campaigns, or exploring new platforms.

Adapting to Changes in Platform Landscape

The platform landscape is constantly changing, with new platforms emerging and existing platforms evolving. Product managers must stay informed about these changes and adapt their strategies accordingly. A platform that was popular today may become irrelevant tomorrow.

Setting Realistic Goals and Expectations

Finally, it’s crucial to set realistic goals and expectations for product availability by platform. Keep in mind that some platforms may not be feasible or cost-effective to support. It’s also important to be transparent with customers about which platforms you support and which ones you don’t.


Product availability by platform is a crucial KPI for product managers. By analyzing product availability metrics, prioritizing platform development, and collaborating with platform providers, product managers can improve product availability across multiple platforms and ultimately drive revenue and customer satisfaction. Remember to regularly review your KPIs and adjust your strategies as needed to stay ahead of the competition in a rapidly-evolving platform landscape.