KPIs for Product Managers

KPIs for Product Managers: product community engagement

In this article, we explore the key performance indicators (KPIs) that product managers should focus on to measure community engagement with their products.

As a product manager, your primary objective is to build an incredible product that your users will love. But it's not enough to stop there. Engaging with your product community has become increasingly important in today's digital age. With the advent of social media, it is easier than ever for users to share their feedback and opinions publicly. As a responsible product manager, you need to ensure that you are keeping an eye on what your community has to say. This article will explore the importance of community engagement for product managers, key performance indicators (KPIs) to measure engagement, and strategies for enhancing the engagement of your product community.

Understanding the Importance of Community Engagement for Product Managers

Your customer base is one of your most valuable assets. Engaging with your community is instrumental in ensuring that your product is meeting their needs and expectations. Additionally, by building a community around your product, you can leverage this group to help promote your product and provide valuable feedback that you can use to improve your offering. With social media being an active part of most people’s lives, you can engage with your customers, bloggers, and influencers directly. Active participation in the community fosters loyalty towards the brand, and those who love the product will help spread the word as brand evangelists.

One of the most significant benefits of community engagement is the ability to build a relationship with your customers. When you engage with your community, you show your customers that you care about their needs and their feedback. This builds trust and loyalty, which is essential for any business. Engaging with your community also allows you to identify potential problems or issues with your product before they become major problems. By being proactive, you can address these issues quickly and efficiently, which will help keep your customers happy and satisfied.

The role of product managers in community engagement

As a product manager, you are the primary connector between your product and users. You are responsible for ensuring that the product is aligned with user needs and that the product evolves to meet changing demands. Engaging with the community is a crucial aspect of this role. There are several methods of engaging with your community, including social media, support forums, and email. As the liaison between your product and the user community, it is your responsibility to be responsive to feedback and provide support to ensure the satisfaction of your users.

Product managers also play a vital role in building and nurturing a strong product community. By creating a space where users can connect and share their experiences, product managers can foster a sense of community and belonging. This can be achieved through social media channels, forums, and user groups. By facilitating these interactions, product managers can encourage users to become advocates for the product and help spread the word to others.

Benefits of a strong product community

There are several benefits of having a strong product community, including:

  • Increased brand awareness and trust: A strong product community can help increase brand awareness and build trust with potential customers. When users see that others are satisfied with the product, they are more likely to trust and purchase it.
  • Improved customer retention: Engaging with your community can help improve customer retention by creating a sense of loyalty and belonging. When users feel connected to the product and the community, they are more likely to continue using it.
  • Better feedback and feature requests: By engaging with your community, you can gather valuable feedback and feature requests that can help improve your product. This feedback can come in the form of comments on social media, forum posts, or direct emails.
  • Brand evangelism: A strong product community can help create brand evangelists who will promote your product to others. When users are satisfied with the product and feel connected to the community, they are more likely to share their experiences with others.
  • Increased product sales: When you have a strong product community, you are more likely to see increased product sales. This is because satisfied users will promote the product to others and help create a buzz around it.

In conclusion, community engagement is vital for product managers. By engaging with your community, you can build relationships with your customers, gather valuable feedback, and create brand evangelists who will help promote your product. As a product manager, it is your responsibility to facilitate these interactions and create a strong product community that will benefit both your users and your business.

Key Performance Indicators (KPIs) for Community Engagement

Measuring engagement is the key to identifying areas for improvement and measuring progress. Here are some key performance indicators for community engagement:

Active user base

One of the most critical KPIs to track is the active user base. You should have a clear understanding of how many active users you have at any given time. This metric can help you make product decisions and prioritize feature development. One of the best ways to measure active users is by tracking monthly active users. You can also track daily active users if your product is a high-frequency application.

It is important to note that having a large number of active users does not necessarily mean that your community is engaged. You should also track metrics such as the time spent on your platform and the number of interactions per user to get a better sense of engagement levels.

Community growth rate

Keeping track of the growth rate of your community is another important KPI to measure engagement. Growing the community consistently should be a priority. You should track metrics such as the number of new users per week or month. You should also track how long it takes for new users to start engaging with your product actively. This information can help you improve your onboarding process to help users get started with your product more quickly.

It is important to note that while community growth is important, it should not come at the expense of engagement. Focusing solely on growth can lead to a community that is full of inactive users who do not contribute to the community in a meaningful way.

User-generated content

Measuring user-generated content is an excellent way to measure the engagement levels of your community. The more user-generated content your community produces, the more engaged they are. You can track metrics such as the number of comments, discussion threads, photos, or other content produced by users. You can also track the number of shares or likes on social media. This information can help you determine which content is most popular with your community, and better tailor your offerings.

Encouraging user-generated content can also help build a sense of community and belonging among your users. By giving them a platform to share their thoughts and ideas, you are showing them that their contributions are valued and appreciated.

User feedback and sentiment analysis

User feedback and sentiment analysis help you understand how your users feel about your product. Sentiment analysis can help you identify areas where your community is happy with your product and areas where they are not. You can track metrics such as the number of support tickets, the number of negative reviews, or feedback on social media. This information can help you identify areas of improvement and allow you to better prioritize your product development roadmap.

It is important to respond to user feedback in a timely and professional manner. This can help build trust and loyalty among your users, and show them that you are committed to improving their experience on your platform.

Event attendance and participation

Hosting events and webinars is an excellent way to build engagement with your community. You can track metrics such as the number of attendees and the number of attendees who actively participate. This information can help you understand which events your community finds most valuable and help you tailor future events to meet their needs.

Events can also help build a sense of community and belonging among your users. By providing opportunities for them to connect with each other and with your team, you are fostering a sense of shared purpose and identity.

Strategies for Enhancing Product Community Engagement

Building a community platform

Creating an online forum or community platform where users can discuss your product is an excellent way to build engagement. By hosting discussions, you allow users to share their experiences, ask and answer questions, and connect with others in the community. It also provides an outlet for users to engage with your brand on an ongoing basis, even when they're not currently using your product.

Encouraging user-generated content

Encouraging your users to create content is an excellent way to build engagement. You can request user-generated content on social media platforms or on your own website. By sharing photos, videos, or other content related to your product or industry, you can build engagement and create conversation around your brand.

Hosting events and webinars

Hosting events and webinars is an excellent way to build engagement with your community. By providing these learning opportunities free-of-charge to your users; you can demonstrate your expertise, create open communication lines, educate people about the product, and build trust with attendees. It also gives you the opportunity to build lasting relationships with members of your community.

Leveraging social media and influencers

Social media platforms are a great tool to engage with your users. They help facilitate two-way dialogue, emphasize the importance of user feedback, and establish personal relationships. Furthermore, building relationships with influencers in your product niche—whether that is B2C or B2B—increases the chances of your Product getting wider exposure, increased traffic to your website, and more engagement.

Providing exceptional customer support

Providing exceptional customer support is vital for engaging your community. When users have an issue, they want to be able to get in touch with you, and they want the issue resolved quickly. By prioritizing customer support tickets and offering frequent updates and fast responses, your customers will have greater trust in your product and brand.


Engaging with your product community is a critical aspect of being a responsible product manager. By building a strong community, you will foster greater brand awareness, better feedback, and increased sales. Remember to track key performance indicators such as active user base, community growth rate, user-generated content, user feedback and sentiment analysis, and event attendance/participation, and use these metrics to make improvements and measure progress. Lastly, use community engagement strategies such as building a community platform, encouraging user-generated content, hosting events and webinars, leveraging social media and influencers, and providing exceptional customer support to build lasting relationships with your users.